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Guests have a right to expect an environment in which they will be treated in a consistent, professional and courteous manner by all arena, team and League personnel. Closed captioning is offered for non-Wild Grand Casino Arena events when requested a minimum of ten (10) business days prior to the date of the event you are attending. Minnesota Wild donation requests can be made through wild.com. Grand Casino Arena does not have access to event tickets or merchandise for charitable requests. Video recorders or digital cameras with recording capabilities are prohibited at any time during an event.
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A pre-arranged escort will meet a guest at the designated gate and assist the guest to their seat. For most events, children younger than two (2) years of age do not require a ticket if held on the lap of an accompanying adult. A taxi stand is located on Kellogg Boulevard on the south side of the arena.
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Guests can pick them up at the Guest Services desk near section 105 on the 100 level. Grand Casino Arena has a limited supply of booster seats available for use during events. This is subject to change at any time based on a specific request from the event or promoter.
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Please note the escort will not remain with the guest during the event, nor will the wheelchair be left with a guest during the event. At the conclusion of the event, an escort will return to the guest’s seat and escort them to the nearest exit. Wheelchair escorts are available for guests who may require additional assistance to and from their seats. Tours of Grand Casino Arena allow guests to take a “behind the scenes” look at a premier sports and entertainment facility. However, there may be times when the stroller is left unattended, so we encourage guests to bring a collapsible stroller that can fit under your seat.
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We will take immediate steps to mitigate the breach and prevent future incidents. In the event of a data breach, we will notify affected users within 72 hours of becoming aware of the breach, as required by applicable laws. These services may collect information about your use of our website, including your IP address, browser type, and browsing activities.
Accordingly, guests are responsible for their own conduct. The players, performers and officials have the same rights. Should captioning be available on a tablet, guests will be provided one at the Guest Services desk at section 105. Captioning may be displayed on either a tablet or a monitor depending on event configuration. Captioning is displayed on the east and west ends of the arena scoreboard. Closed captioning is offered at all Minnesota Wild hockey games.
At the end of the event, you can pick up your stroller by showing your numbered ticket to the attendant. For some children’s shows, Grand Casino Arena offers a staffed, stroller check-in area at Gate 1. Grand Casino Arena is unable to accommodate these requests for concerts and other events. The Parent’s Room provides parents or chaperones of event patrons (who do not want to purchase a ticket) a complimentary place to relax throughout the event.
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